This way they both combine to paint a full picture of the customer’s journey. The flowchart helps provide a birds-eye overview of the customer journey while the brainstorming phase details the specific feelings of the user. Often this outlining process occurs in tandem with brainstorming because as you create steps in the brainstorming process and highlight which actions correspond with certain responses, your flowchart template will begin to become more clear. Diagramming a journey in this format helps provide direction, clear steps, and places to improve their journey. Before creating a fully formed journey map, there are multiple phases that have to be accounted for including brainstorming, outlining, and organizing.ĭuring the outlining phase, using a flowchart template is a great resource to help your team understand how to break up a customer’s journey into manageable steps. One easy application for a flowchart template is outlining a customer journey map. Managing Healthcare Services and Treatment Options.Creating Streamlined Internal Processes.Then, add text to your chart by double-clicking on a line or shape.įind more resources by clicking on the Lucidchart basic tutorials button to the left of the document.Next, build connections between shapes by clicking on the line tool in the shape library and dragging lines where you’d like them to go. Feel free to personalize shapes, colors, and text as desired.
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